WINDOWS UPDATE ISSUES

richard vandermade 0 Reputation points
2026-09-13T22:53:11.4933333+00:00

I contacted the help tech on the computer, and they called back fast on 9/12 at 3pm she worked on my laptop for 1 1/2 hours and told me they would continue tomorrow and we set a call me back time at 11 am 9/13 well I didn't get a call so I re asked on my computer for a contact again and I got a call 1 1/2 hours later missed the call so I did it again and got a call back and was on hold for 1 1/2 hours and then I gave up !!!!! NOW WHAT DO I DO ?

Windows for home | Windows 11 | Windows update
0 comments

2 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-09-13T22:53:24.1366667+00:00

    Use Get Help again, but choose chat instead of waiting for another callback.

    Steps:

    1. Open Get Help on the web or Get Help in Windows.
    2. Describe the issue.
    3. Select Contact Support.
    4. Choose the product/service related to Windows.
    5. Choose the support category.
    6. Select Chat with a support agent in your web browser.

    If callback is offered again, availability can vary based on hours of operation, product, scenario, and subscription. Chat is the clearest alternative when a callback is missed or delayed.

    For Windows Update issues, also run the built-in troubleshooter while waiting for support:

    1. Select Start > Settings > System.
    2. Select Troubleshoot > Other troubleshooters.
    3. Find Windows Update and select Run.

    If the update problem continues, verify these common items:

    1. Internet connection: Start > Settings > Network & Internet > Wi‑Fi.
    2. Administrator access: some updates require an administrator account.
    3. Disconnect external hardware not needed for basic use.
    4. Date and time: Start > Settings > Time & language > Date & time, then enable automatic time settings.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. Ian-T 11,810 Reputation points Microsoft External Staff Moderator
    2026-09-14T06:38:03.11+00:00

    Hi @richard vandermade

    Please feel free to check out AI answer for the support path again.

    If you do not mind, please share your Windows update issue here so that I can have a look into if for you so I can see what I can do.

    I'm waiting for your response

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.