WINDOWS UPDATE ISSUES

richard vandermade 0 Reputation points
2026-09-13T22:53:11.4933333+00:00

I contacted the help tech on the computer, and they called back fast on 9/12 at 3pm she worked on my laptop for 1 1/2 hours and told me they would continue tomorrow and we set a call me back time at 11 am 9/13 well I didn't get a call so I re asked on my computer for a contact again and I got a call 1 1/2 hours later missed the call so I did it again and got a call back and was on hold for 1 1/2 hours and then I gave up !!!!! NOW WHAT DO I DO ?

Windows for home | Windows 11 | Windows update
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  1. Ian-T 11,810 Reputation points Microsoft External Staff Moderator
    2026-09-14T06:38:03.11+00:00

    Hi @richard vandermade

    Please feel free to check out AI answer for the support path again.

    If you do not mind, please share your Windows update issue here so that I can have a look into if for you so I can see what I can do.

    I'm waiting for your response

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  2. AI answer

    2026-09-13T22:53:24.1366667+00:00

    Use Get Help again, but choose chat instead of waiting for another callback.

    Steps:

    1. Open Get Help on the web or Get Help in Windows.
    2. Describe the issue.
    3. Select Contact Support.
    4. Choose the product/service related to Windows.
    5. Choose the support category.
    6. Select Chat with a support agent in your web browser.

    If callback is offered again, availability can vary based on hours of operation, product, scenario, and subscription. Chat is the clearest alternative when a callback is missed or delayed.

    For Windows Update issues, also run the built-in troubleshooter while waiting for support:

    1. Select Start > Settings > System.
    2. Select Troubleshoot > Other troubleshooters.
    3. Find Windows Update and select Run.

    If the update problem continues, verify these common items:

    1. Internet connection: Start > Settings > Network & Internet > Wi‑Fi.
    2. Administrator access: some updates require an administrator account.
    3. Disconnect external hardware not needed for basic use.
    4. Date and time: Start > Settings > Time & language > Date & time, then enable automatic time settings.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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