Not Receiving Emails

Question

Not Receiving Emails

Dealers Choice 0

Not receiving emails from the address [PII removed]@usedvehicleauction.com anymore when I received before and don't know why

0 comments

2 answers

Your answer

Answer 1

(Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.)

Hi, Dealers Choice

Since only one sender is affected, the message may be rejected before it reaches your mailbox. Another possibility is that your mailbox storage has reached its limit.

Here are some suggestions you can try:

Open Outlook.com in a browser, then select Settings > Account > Storage. Check both mailbox and Microsoft cloud storage. If either is full, new messages cannot be received, and messages sent while storage was full must be sent again.

Ask the sender to create a completely new test message, rather than replying to an old conversation. They should manually type your full email address and send the test without attachments or links. This helps rule out an outdated saved address or message content being rejected.

If you use a work or school account, ask your Microsoft 365 administrator to run the Troubleshoot Email Delivery diagnostic using both addresses. It can check whether the message was received, rejected, quarantined, or stopped by an organization-level mail policy.

If Outlook.com receives the test but the Outlook app does not, remove and reconnect the account in the app because this indicates a local synchronization issue.

Thank you for your patience in reading, I hope this information has been helpful to you.

If the answer is helpful, please click "Yes" and kindly upvote it. If you have extra questions about this answer, please click "Comment."

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Kai-H 26,760 Reputation points Microsoft External Staff Moderator

2026-09-15T08:36:21.49+00:00

Hi, Dealers Choice

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

Answer 2

If messages from that sender used to arrive and now do not, check Outlook.com in this order:

Check Junk Email, Deleted Items, Archive, and the Other tab.
- If Focused Inbox is on, the message may be in Other instead of Inbox.
- If a message is in Junk by mistake, mark it as Not junk.
Check sorting and filters.
- In the message list, select Filter > Sort > Date to make sure messages are not appearing out of order.
Check for forwarding.
- If forwarding is enabled, messages may be going to another mailbox instead of staying in Outlook.com.
Check mail rules.
- A rule may be moving or deleting messages from that sender before they appear in Inbox.
Check blocked and junk settings.
- Review the blocked senders list and Junk Email settings in case that sender or domain was added there.
Ask the sender whether they received a non-delivery report.
- If they did, the error text can identify whether the message was rejected before it reached the mailbox.
- If the sender reports an SPF-related rejection, that must be corrected on the sender’s side.
If the message still cannot be found, contact the sender and ask them to refer to Sender Support in Outlook.com.

If no messages from that sender appear in any folder and there is no forwarding or rule causing it, the issue may be happening before delivery to the mailbox.