Microsoft for Startups AADSTS16000 blocks onboarding and Azure Support

Stefan Tyndale 0 Reputation points
2026-09-13T19:58:24.2133333+00:00

I am trying to complete Microsoft for Startups onboarding using the current no-referral-code process.

I signed in with my personal Microsoft account and selected Continue without a code. When the process sends me to Azure, I receive the following error:

AADSTS16000: My user account from identity provider live.com does not exist in the Microsoft Services tenant and cannot access the application ADIbizaUX.

The same error also prevents me from accessing Azure Help + Support, so I cannot submit a support request through the normal Microsoft for Startups support process.

I have already followed the Microsoft for Startups onboarding process and need assistance correcting the account/tenant provisioning so I can complete my application.

Session ID: 079fb98c815f4afe9fd917424a065f70 Trace ID: 6cc4e5f2-13d9-4036-a1b4-4838df0acd00 Correlation ID: d9ec04ee-3d9f-4eb6-b116-dad214e59fd6 Timestamp: 2026-09-13 19:39:27Z

Could a Microsoft moderator/support representative please escalate this to the appropriate Microsoft for Startups onboarding/account provisioning team?

Thank you.

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

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