i cannot my word and power point

Question

i cannot my word and power point

mohammad ibrahim 0

when i try to open microsoft word or power point that time a notification comes. this notification shows that my wor or power point has run into an error that is preventing it from work correctly

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3 answers

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Answer 1

mohammad ibrahim 0

it only shows this when i try to open word Screenshot 2026-09-03 013314

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Answer 2

EmilyS726 266.9K Independent Advisor

Go to Settings > Apps > Installed Apps.

Look for Microsoft 365, click on the three dots. Choose Modify, then choose Online Repair.

If Online Repair doesn't help, uninstall it.

Restart the computer.

Then reinstall.

Please go to https://www.office.com

Sign into the Microsoft account you used for the subscription. Click on the 9-dot icon on the upper left > More apps.

Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

See if it helps.

mohammad ibrahim 0 Reputation points

2026-09-13T20:18:48.7433333+00:00

it only show part of this app has been blocked, i tried every single thing you said
EmilyS726 266.9K Reputation points Independent Advisor

2026-09-13T20:23:20.81+00:00

it only show part of this app has been blocked, i tried every single thing you said

This is new information you provided. I need a bit more context. When did this error come up? During repair, after repair? during reinstall or after reinstall?

Please take a screenshot of the entire “Part of this app has been blocked” notification and post it here. I specifically need to see the name of the file that Windows says was blocked.
mohammad ibrahim 0 Reputation points

2026-09-13T20:27:44.4266667+00:00

i dont know actually, its a brand new laptop and i dont even know how to use a laptop properly, i bought it for my university task. when i repair it becomes fine but then again it becomes like this. please find me a solution, i'm exhausted. tomorrow is my exam and i have wasted 3 hours trying to fix this
EmilyS726 266.9K Reputation points Independent Advisor

2026-09-13T20:30:57.6766667+00:00

Unfortunately, a solution can only be provided when I have all the information I need.

So, it sounds like you did a repair already. Have you done an uninstall and reinstall, because that's another part of the instructions I gave initially.
mohammad ibrahim 0 Reputation points

2026-09-13T20:33:53.7733333+00:00

it came suddenly and then i repaired it several times. sometimes it did work and then again it went back.
EmilyS726 266.9K Reputation points Independent Advisor

2026-09-13T20:35:38.6166667+00:00

You still didn't answer my question, though.

Did you uninstall and do a reinstall like I instructed?
mohammad ibrahim 0 Reputation points

2026-09-13T20:37:11.8066667+00:00

no maam, i dont know the full process and i'm worried about if i make mistake while unistall and reinstall
EmilyS726 266.9K Reputation points Independent Advisor

2026-09-13T20:42:33.48+00:00

I didn't expect you to know the full process, hence I wrote down the instructions for you. You just need to follow the instructions to carry out the steps. Otherwise we are at a standstill here..
mohammad ibrahim 0 Reputation points

2026-09-13T20:52:46.7233333+00:00

now how to install
EmilyS726 266.9K Reputation points Independent Advisor

2026-09-13T20:55:15.4233333+00:00

Looks like this account doesn't have a subscription attached to it.

Did you ever purchase your own Microsoft 365 subscription?

Go to your account https://account.live.com, then go to Subscriptions section, is there an active subscription listed? If so, what's the name of it?
mohammad ibrahim 0 Reputation points

2026-09-13T20:57:22.8666667+00:00

no, i have used free. it doesnt matter i bought microsoft subscription or not, the metter is i cannot even open the docx given by my proffessor
EmilyS726 266.9K Reputation points Independent Advisor

2026-09-13T21:00:37.35+00:00

Ok, but office apps are not free though. You either need a perpetual one-time purchased license, or a subscription.

Does your school give you a student subscription you can use? Otherwise you have to use a web based version.

Go here https://word.cloud.microsoft/en-us/?wdOrigin=OFFICECOM-WEB.REDIRECT

Use the upload option to upload the docx file your professor gave you, then open it in the web browser instead.
mohammad ibrahim 0 Reputation points

2026-09-13T21:01:57.5066667+00:00

maam but my friend and most of the people from my knowing list doesnt buy subscription then how they use it
EmilyS726 266.9K Reputation points Independent Advisor

2026-09-13T21:27:13.9066667+00:00

What your friends are paying, or not paying, does not determine whether your copy of Office is licensed.

They may have Office through a school, employer, Microsoft 365 Family sharing, or a one-time Office purchase. They may also be using the free web versions rather than the licensed desktop applications.

In your case, the issue is that the account currently signed into Office does not appear to have a valid Office license attached to it. That has to be resolved before the desktop apps can be activated.

Since you are a university student, check whether your school provides Microsoft 365 Education by signing in with your university account here:

https://www.microsoft.com/education/products/office

If you only need Word immediately, you can also use the free web version like I mentioned above.

Answer 3

Try these steps in order:

Update Office
- Open any Office app if possible.
- Go to File > Account.
- Under Product Information, select Update Options > Update Now.
- If Update Now is not shown, select Enable Updates first.
Start Word or PowerPoint in Safe Mode
- Press Windows key + R to open Run.
- For Word, type: winword /safe
- For PowerPoint, type: powerpnt /safe
- Press Enter.
- If the app opens in Safe Mode, the title bar should show Safe Mode.
If the app opens in Safe Mode, disable add-ins
- In the app, go to File > Options > Add-Ins.
- In the Manage list, select the app add-ins or COM Add-ins, then select Go.
- Clear one add-in, select OK, then restart the app normally.
- Repeat until the problem add-in is found.
- Older add-ins such as Abbyy FineReader, PowerWord, and Dragon Naturally Speaking are known to cause problems.
If the app does not open in Safe Mode, repair Office
- Open Control Panel.
- Go to Programs > Programs and Features.
- Select Microsoft Office or Microsoft 365.
- Select Change.
- Run Quick Repair first.
If Quick Repair does not fix it, run Online Repair
- Open Settings > Apps.
- Find Microsoft Office.
- Select it, then choose Modify > Online Repair.
- This is more complete than the Repair Now button in the error dialog and can reinstall Office.
If Online Repair still does not fix it
- Restart the PC.
- Then uninstall and reinstall Office.

If a specific Word, Excel, or PowerPoint file is damaged, try:

File > Open > Browse
Select the file
Select the arrow next to Open
Choose Open and Repair

If PowerPoint shows “Can’t read file” or “Presentation cannot be opened”, the file may be blocked:

In File Explorer, right-click the file > Properties
If Unblock appears, select Unblock > Apply > OK
Then open the file again