Laptop keeps restarting when in sleep mode

Baptiste Boyz 0 Reputation points
2026-09-13T19:10:33.2733333+00:00

I've been dealing with this extremely aggravating issue for a long time. Whenever I leave my laptop on rest mode for a long time, or when it's in rest mode and I lift it up by grabbing the screen, or even when it's not in rest mode and the corner of the laptop hinge gets bumped, my laptop restarts and I lose everything I was working on. I don't know what's causing this; my battery seems to be fine, but I don't know for certain. Does anyone know a possible cause or solution?

Also, I have a Surface Laptop 3 with Windows 11. If there's any other info you need that will help please tell me.

Windows for home | Windows 11 | Sleep and Power on, off
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  1. Lester Bernard Reyes 84,815 Reputation points Independent Advisor
    2026-09-13T19:49:17.8133333+00:00

    Hi, I'm Bernard. I'm happy to help!

    This issue occurs when there is an issue with the miscalibration of the power options. Can you please check the System logs on the PC so I can further examine the root cause of the issue?

     

    To share the System logs, please follow the steps in the link below:

     

    Press the Windows key + X, then select "Event Viewer"

    Click the drop-down of "Windows logs"

    Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

    On the right pane, click "Save Filtered Log File As..."

    Save the System logs file to your desktop and share it by following the steps from the link:

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

     

    Note: You can also use your preferred cloud storage to upload and share the logs.

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  2. Lester Bernard Reyes 84,815 Reputation points Independent Advisor
    2026-09-14T18:25:07.5966667+00:00

    Hi, thank you for replying. In the Event Viewer, click Windows Logs, then click System, on the right pane, click "Filter Current Log..."

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