Laptop keeps restarting when in sleep mode

Baptiste Boyz 0 Reputation points
2026-09-13T19:10:33.2733333+00:00

I've been dealing with this extremely aggravating issue for a long time. Whenever I leave my laptop on rest mode for a long time, or when it's in rest mode and I lift it up by grabbing the screen, or even when it's not in rest mode and the corner of the laptop hinge gets bumped, my laptop restarts and I lose everything I was working on. I don't know what's causing this; my battery seems to be fine, but I don't know for certain. Does anyone know a possible cause or solution?

Also, I have a Surface Laptop 3 with Windows 11. If there's any other info you need that will help please tell me.

Windows for home | Windows 11 | Sleep and Power on, off
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lester Bernard Reyes 84,805 Reputation points Independent Advisor
    2026-09-14T18:25:07.5966667+00:00

    Hi, thank you for replying. In the Event Viewer, click Windows Logs, then click System, on the right pane, click "Filter Current Log..."

    User's image

    Was this answer helpful?

    0 comments
  2. Lester Bernard Reyes 84,805 Reputation points Independent Advisor
    2026-09-13T19:49:17.8133333+00:00

    Hi, I'm Bernard. I'm happy to help!

    This issue occurs when there is an issue with the miscalibration of the power options. Can you please check the System logs on the PC so I can further examine the root cause of the issue?

     

    To share the System logs, please follow the steps in the link below:

     

    Press the Windows key + X, then select "Event Viewer"

    Click the drop-down of "Windows logs"

    Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

    On the right pane, click "Save Filtered Log File As..."

    Save the System logs file to your desktop and share it by following the steps from the link:

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

     

    Note: You can also use your preferred cloud storage to upload and share the logs.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.