MICROSOFat HELLO AND ONE NOTE NOT WORKING

Katherine Hudson 0 Reputation points
2026-09-13T19:03:54.9133333+00:00

I need help urgently. I just created a new microsoft account and of course it made me link an external email address, a phone number, downlaod an app on my phone, and now it needs me to create a pin. It keeps prompting me to create a pin however I do not have a pin, and when i go to windows hello it will not let me create one. I can get into my email but cannot sign into the apps on my device. Please help urgently. I need to link my old one note account to my new one asap. I am VERY frustrated with this system and do not understand why I need to do one million things to sign into my account. What if i did not have an extra email or a phone to download an app? This sytem is not fair.

Microsoft 365 and Office | OneNote | Other | Windows

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  1. Hendrix-V 19,115 Reputation points Microsoft External Staff Moderator
    2026-09-16T04:24:42.9066667+00:00

    Hi Katherine Hudson,

    From what you've described, it sounds like the sign-in process may be getting blocked because Windows Hello PIN setup has not completed successfully, even though your Microsoft account itself was created and your email access is working.

    Here are some quick checks that you can try:

    1. Open Settings > Accounts > Sign-in options and check whether there are any messages or warnings shown under PIN (Windows Hello).
    2. Make sure Windows is fully connected to the internet, then restart the device and try adding the PIN again from Settings > Accounts > Sign-in options > PIN (Windows Hello).
    3. If you're signing into Office or OneNote, try using OneNote for the web first to confirm the account can access Microsoft services while the Windows sign-in issue is being resolved.
    4. If you recently created the Microsoft account, sign out of the affected app and sign back in after a short period to allow account verification and synchronization to complete.

    Regarding your previous OneNote content, notes stored under an older Microsoft account typically remain associated with that original account. If you need access to notes from the old account, you may need to sign in with that account and share or transfer the notebooks separately once access is restored.

    If Windows Hello continues to refuse PIN creation and the same prompt keeps appearing, it may be best to contact Microsoft Support directly so they can review the device's Windows Hello configuration and account registration status in more detail.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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