We're unable to process your payment. Please select an alternate payment type.

Anonymous
2026-09-13T18:05:40.3966667+00:00

I am experiencing an issue while trying to schedule the PL-300 Microsoft Power BI Data Analyst Associate Certification Exam.

When I attempt to book the exam online using my MASTERCARD Debit card, I receive the following error message: "We're unable to process your payment. Please select an alternate payment type." I have confirmed with my bank that my card is eligible for international payments.

I have been trying to schedule this exam for a long time and have also contacted the Pearson Vue support team. However, they asked me to share my card details, which I am not comfortable doing.

Also I am from filling the form from INDIA

Could you please assist me in resolving this payment issue?

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  1. Gérard Oomens 131.5K Reputation points Volunteer Moderator
    2026-09-13T20:12:09.8733333+00:00

    This is a public forum, not support.

    So you have to try support (again):

    https://learn.microsoft.com/en-us/credentials/support/help

    For issues with exam appointments or scheduling, contact our Exam Delivery Partners:

    Microsoft support request:

    Credentials Support

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