reward not sending after redeeming 2 already

Drabugz 20 Reputation points
2026-09-13T16:49:23.03+00:00

i own one microsoft account, and i have used up 4,000 points to buy 2 microsoft rewards codes for minecoins (bedrock edition minecraft) and after spending 2,000 points more with rewards, i havent received an email about the code, and havent for at least an hour now. is this issue related to security or traffic? because i feel like i just got scammed a little bit.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Answer accepted by question author
John Jefferson Doyon 87,535 Reputation points Independent Advisor
2026-09-13T17:25:50.5433333+00:00

Hi, @Drabugz

I'm a Rewards user as well. Normally it can take up to 24 - 48 hours depending on the volume of users claiming the particular gift card. Please continue to monitor the progress from time to time here: https://rewards.bing.com/redeem/orderhistory as emails can be delayed as well.

I suggest waiting at least 12 hours before contacting support here: https://rewards.bing.com/support

Thanks!

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  1. AI answer

    2026-09-13T16:49:33.8+00:00

    An email delay after redemption does not mean the points were lost.

    What to check now:

    1. Open the Rewards dashboard, go to Redeem > Order history, and find the Minecoins reward.
    2. Check the Status of the order.
      • If a code has already been issued, use Order Details, Get code, View code, or Resend if those options appear.
      • If the order is still processing or in progress, those options may not appear yet.
    3. Check the primary email address on the Microsoft account, including Spam/Junk.
    4. If no confirmation email arrived, use Resend from Order history when that option becomes available.

    Possible causes supported by Microsoft Rewards guidance include:

    • temporary verification or delivery delays
    • unusual activity protections that can temporarily block verification code delivery
    • heavy compromised traffic in a region that can delay code delivery
    • use of a VPN or redeeming from the wrong region
    • use of a VoIP number instead of a mobile or landline number for verification

    If the order still shows as processing and no code is available in Order history, contact Microsoft Rewards Support using the Contact us form.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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