No option to add phone number

Stephanie F 0 Reputation points
2026-09-13T15:58:20.2533333+00:00

I'd like to add my phone number to my account as a backup for verification. The add phone number button is missing. I tried changing the way I sign in and it doesn't appear there, either. How can I add my phone number to my account?

Thank you so much for taking the time to answer my question. I greatly appreciate it. I look forward to hearing from you soon.

Microsoft 365 and Office | Subscription, account, billing | For home | Android
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest
  1. DaveM121 930.8K Reputation points Independent Advisor
    2026-09-13T16:30:52.7633333+00:00

    Microsoft announced they are deprecating SMS recovery codes on Microsoft accounts, it is no longer possible to add a new phone number to a Microsoft account, they indicate we should not use the Authenticator app, a PassKey or add a new Email address for account recovery.

    https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-security-info-verification-codes

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.