i have lost my purchases in microsoft store.

Please check and confirm that you are using the correct account as this happens when you are using multiple email accounts that is associated with a Microsoft account.

Once confirmed and it is still missing, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Windows and then click Get Home Support and then type in Missing purchase and click the blue button that says Sign in to contact Support and login and proceed from there.

Hello, good day and thanks for your question. I understand that you the purchases that you have on the Microsoft Store is not showing up on your account.

May I check and confirm if you are on the right account and that you do not have any other Microsoft account in which the purchases might be there?

Have you looked at your Microsoft account and what is showing for your purchases?

Be sure to look at Subscriptions>Products you've purchased. If they show, does this also show?

Also look under Order History. Select when you made the purchase. See example image below.

Please verify that you are signed in to the Microsoft Store with the same Microsoft account used to purchase the game. The account used for Windows, Xbox, and the Microsoft Store may not always be the same. Try to sign out and sign in with account from which you made purchase.

If issue remains, contact Microsoft Store Support. Provide the invoice, purchase email, order number, purchase date, and the Microsoft account used. Do not post the invoice or personal details publicly. Check below Microsoft link for contact options:

https://support.microsoft.com/en-us/support/

purchase is also missing in history. i have its invoice and mail in my mail id.