Hi,
You can perform the update using the Media Creation Tool; however, performing a clean install of Windows via USB is the recommended method.
To try updating via the Media Creation Tool:
https://www.microsoft.com/en-us/software-download/windows10
Select "Download tool now" and then "Run." You must be an administrator to run this tool.
If you agree to the license terms, select "Accept."
On the "What do you want to do?" page, select "Upgrade this PC."
Wait for the check to complete and the process to begin.
If it fails initially:
Search for "msinfo32.exe" in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.
Thanks