how to create a configuration tool

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how to create a configuration tool

Robert Fraser 0

I am a home user not support - I am trying to install vision standard 2021 and it reverts to my older copy of vision 2019 on my account - I have a licence key

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Answer 1

Aetherin 1,725 Independent Advisor

Hi @Robert Fraser,

To better understand what may be happening, could you please provide a bit more information?

Where did you obtain Visio Standard 2021? Is it a retail (one-time purchase) copy, or Visio LTSC Standard 2021 obtained through a volume licensing agreement?
Which installation guide, download link, or set of steps are you following to install Visio 2021?
When you enter or redeem the product key, do you receive any error message or confirmation message? If possible, please share a screenshot.
At what point does Visio 2021 appear to revert to Visio 2019? Does the installation complete as Visio 2019 from the beginning, or does it initially show as Visio 2021 and then later change to Visio 2019?

With a few more details, I may be able to better understand the situation and offer some more focused suggestions based on what I know and what has worked in similar cases.

If you have any updates, please feel free to reply to this post so I'll receive a notification.

I look forward to your update.

Aetherin 1,725 Reputation points Independent Advisor

2026-09-14T08:03:25.5766667+00:00

Hi @Robert Fraser,

Is there any update from you. If yes, please feel free to let me know.
Robert Fraser 0 Reputation points

2026-09-14T08:36:42.6866667+00:00

Hi, it was a one off purchase for a standard version 2021 have a licence key. I ran the Microsoft removal tool but it linked to my Microsoft account and picked 2019 even though I used activate and entered my new key
Robert Fraser 0 Reputation points

2026-09-14T08:37:18.7166667+00:00

Sorry can’t answer quickly have visitors staying I aplologise
Aetherin 1,725 Reputation points Independent Advisor

2026-09-14T15:05:33.35+00:00
Hi @Robert Fraser,

Thank you for your reply, and please don't worry about the delay. Feel free to respond whenever it's convenient for you. I appreciate you taking the time to provide additional information.

Based on what you've described, I can think of three possibilities:

The Visio Standard 2021 key was successfully redeemed, but it may be linked to a different Microsoft account than the one currently signed in.

The key may not have been redeemed successfully, so the installation continues to detect and use the existing Visio Standard 2019 license associated with the account.

The 2021 license was redeemed and activated successfully, but the installation is still identifying itself as Visio Standard 2019 due to a licensing or activation issue, which may require Microsoft Support to investigate further.

To help narrow this down, could you let me know whether you were able to successfully redeem the key at setup.office.com? Also, when you sign in to account.microsoft.com/services, do you see Visio Standard 2021 listed there?
Aetherin 1,725 Reputation points Independent Advisor

2026-09-15T09:09:28.7966667+00:00

Good day @Robert Fraser,

I hope you're doing well.

I just wanted to check in and let you know that I'm still here and happy to continue helping with this issue. If there have been any updates since your last reply, please don't hesitate to let me know.