Double charge, but can not use WORD

Songlin Guo 0 Reputation points
2026-09-13T09:06:26.8133333+00:00

Hi there,

I purchased Microsoft 365 family at 22/08/26, but later I noted APP store charge me again, so I asked for the refund from Apple store which I already got it, but currently my WORD is not working, stated expired need to renew, so kindly fix that for me. Thanks.

Regards,

Songlin

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
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  1. DaveM121 930.3K Reputation points Independent Advisor
    2026-09-13T09:39:09.2333333+00:00

    Log into your Microsoft account on this link, do you find your Microsoft 365 subscription listed there and if so, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

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