AADSTS90036: An unexpected, non-retryable error stemming from the directory service has occurred.

caosu 0 Reputation points
2026-09-13T00:11:50.9933333+00:00

I have a OneDrive account but when I tried to login to Entra I got this error -
Can you tell me the reason and how to fix ịt Thanks.

This is the error:

Request Id: 26686788-ed55-421e-9950-a05222878600

Correlation Id: 01a09813-8c5c-7358-afb8-00ecc3848a7d

Timestamp: 2026-09-13T00:03:34Z

Message: AADSTS90036: An unexpected, non-retryable error stemming from the directory service has occurred.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. AI answer

    2026-09-13T00:12:01.9533333+00:00

    AADSTS90036 means MsodsServiceUnretryableFailure: an unexpected, non-retryable error occurred in the Microsoft Online Directory Service (MSODS).

    The documented action for this error is to open a support ticket to get more details on the failure.

    A correlation ID is not the error itself. It is a GUID used by admins and support to trace the failed request in logs. When contacting support or an admin, provide:

    • Request ID
    • Correlation ID
    • Timestamp
    • The full error code: AADSTS90036

    If this is a work or school account, the practical next step is to ask the tenant admin to submit a support request through Microsoft support so the backend failure can be investigated.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. caosu 0 Reputation points
    2026-09-13T00:13:35.1+00:00

    How to open a support ticket for this error.

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