Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
How to open a support ticket for this error.
AADSTS90036: An unexpected, non-retryable error stemming from the directory service has occurred.
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caosu
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Reputation points
I have a OneDrive account but when I tried to login to Entra I got this error -
Can you tell me the reason and how to fix ịt Thanks.
This is the error:
Request Id: 26686788-ed55-421e-9950-a05222878600
Correlation Id: 01a09813-8c5c-7358-afb8-00ecc3848a7d
Timestamp: 2026-09-13T00:03:34Z
Message: AADSTS90036: An unexpected, non-retryable error stemming from the directory service has occurred.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
2 answers
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AI answer
2026-09-13T00:12:01.9533333+00:00 AADSTS90036means MsodsServiceUnretryableFailure: an unexpected, non-retryable error occurred in the Microsoft Online Directory Service (MSODS).The documented action for this error is to open a support ticket to get more details on the failure.
A correlation ID is not the error itself. It is a GUID used by admins and support to trace the failed request in logs. When contacting support or an admin, provide:
- Request ID
- Correlation ID
- Timestamp
- The full error code:
AADSTS90036
If this is a work or school account, the practical next step is to ask the tenant admin to submit a support request through Microsoft support so the backend failure can be investigated.
References:
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