My movistarplanet game is not working

Hi,

Have you tried selecting a different continent in the "Country" options to connect?

This isn't a Windows issue; it's a connection issue.

Thanks.

Welcome Hine Cassidy,

Thank you for the details. Since the screenshots are not visible in your post and you've already tried Compatibility Mode with Windows 7 and Windows 8, I'd like to gather a bit more information before suggesting more advanced troubleshooting.

• What is the exact error message that appears after the black screen?
• Are you launching the game from a web browser or from a downloaded game client?
• Does the issue occur on only this game, or do other games run normally?
• Which version of Windows are you using (Windows 10 or Windows 11)?

In the meantime, please try this quick test:

• Press Windows + R, type dxdiag, and press Enter.
• On the “Display” tab, check whether any problems are reported at the bottom of the window.
• If no issues are reported, right‑click the game shortcut and select “Run as administrator”.
• If the game is browser‑based, try opening it in a different browser and test again.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.