Microsoft 365 and Office | Install, redeem, activate | For home | iOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
365 product key error
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Marc Fawcett
0
Reputation points
new computer purchaced 365 and the product key just gets an error message
Microsoft 365 and Office | Install, redeem, activate | For home | iOS
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon 87,320 Reputation points Independent Advisor2026-09-12T19:26:54.8666667+00:00 Hi, @Marc Fawcett
To help narrow down the issue:
- What is the exact error message or error code you get when entering the product key?
- You mentioned a new computer, but the question is posted under iOS. Is the new computer a Windows PC or a Mac, or does the same problem also happen on your iPhone/iPad?
Click "Add comment" to let me know.
Thanks!
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