solitaire & casual games subscription

Paul Horscroft 0 Reputation points
2026-09-12T16:00:16.1166667+00:00

licence not recognised, cannot get ad free games, please rectify

Windows for home | Windows 11 | Gaming
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  1. Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
    2026-09-13T07:30:32.8466667+00:00

    Hello Paul Horscroft,

    Could you confirm whether the subscription still appears as Active under your Microsoft account's Services & subscriptions page, and whether Microsoft Store and Microsoft Solitaire Collection are signed in with the same Microsoft account?

    That will help determine whether this is a subscription-recognition issue or an account/licensing mismatch. Thanks.

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  2. AI answer

    2026-09-12T16:00:29.35+00:00

    This is typically a temporary backend glitch affecting Microsoft Solitaire Collection premium recognition. Several similar reports indicate it often resolves within a day or two without any action.

    If the subscription is still not recognized, try these steps:

    1. Open Microsoft Store and confirm it is signed in with the same Microsoft account that purchased the subscription.
    2. In Microsoft Store, go to Library and select Get updates to refresh Store licenses.
    3. Sign out of both Microsoft Store and Microsoft Solitaire Collection.
    4. Restart the PC.
    5. Sign back in with the subscription account.
    6. Run the Windows Store Apps troubleshooter from Settings > Update & Security > Troubleshoot > Additional troubleshooters.
    7. Reset Microsoft Store: press Windows + R, type wsreset, and press Enter.

    If ads are still showing after that, submit a request through the Microsoft Casual Games Support portal mentioned in the support guidance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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