where did my robux go

Robux bought from the Xbox website are tied to Xbox. They are not delivered as a code.

If the purchase shows Completed in Microsoft order history, the purchase went through on Microsoft/Xbox’s side. In that case, the missing Robux is typically a Roblox-side crediting or sync issue.

Recommended checks:

1. Open Microsoft account Order history and confirm the Robux order shows Completed.
2. If it is completed, fully close and reopen the Roblox app on Xbox and check the balance again.
3. If the Robux still do not appear after that, contact Roblox Support so they can investigate the account credit.
4. If a refund was already auto-rejected, Microsoft’s refund policy for digital goods is strict, and digital items are generally not refundable unless the offer or applicable law says otherwise.

Also important: Robux purchased through the Xbox Store are for Xbox and not provided as a redeemable code.

References:

• Get a refund for apps and games purchased from Microsoft Store
• i bought roblox from store.xbox.com but dont own an xbox - Microsoft Q&A
• ¿Why my robux are not in my account? - Microsoft Q&A
• how do i redeem the robux i bough ton the microsoft store - Microsoft Q&A