Redeeming a gift card

Rubi Yriarte 0 Reputation points
2026-09-12T07:12:13.1966667+00:00

I am trying to redeem a gift card from Microsoft Rewards but I am getting the message "On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions." despite that I'm not on the go and that I need to contact support for this.

Please fix this, Microsoft team.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Muhammad Bilal Khan 80 Reputation points
    2026-09-12T07:53:04.0033333+00:00

    Hi @Rubi Yriarte

    That message usually points to a region/eligibility restriction, rather than whether you are physically “on the go.”

    I’d check a few things first:

    Make sure the Microsoft account’s country/region matches the region where the Rewards gift card is being offered.

    Check whether the specific gift card is available for your Rewards account/market. Some Rewards catalog items are region-specific.

    If you’re using a VPN or proxy, disable it and try again.

    Sign out/in and try from another browser or an InPrivate window.

    If the same message appears consistently, Microsoft Rewards Support would need to check the account-side eligibility.

    I wouldn’t keep trying to redeem it repeatedly if the catalog is explicitly saying the item isn’t eligible. The important detail for Support is the exact gift card, account region, and the error message.

    If everything matches and other Rewards items work normally, this looks more like an eligibility/catalog issue that Microsoft needs to investigate on their side.

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  2. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-09-12T07:47:10.0033333+00:00

    Hi, I'm Bernard. I'm happy to help!

    Some rewards are either out of stock or unavailable in your region at the moment. There is no official announcement on when they will be restocked or become available again. Moreover, for further assistance, it's best to contact Microsoft Rewards support, as they specialize in this matter. You can reach them through the link below:

    Microsoft Rewards Support: https://rewards.bing.com/support

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