I can't log into my Outlook mail account

If this is a personal Outlook.com/Hotmail/Microsoft account, the recovery path is:

1. Start with the Microsoft Sign-in Helper to identify the account problem and get the correct recovery steps: Sign-in Helper
2. If the password is forgotten, use Reset your password: Reset your password
3. If the old security email is no longer accessible, use the account recovery process described under Recover your account: Recover your account
   • Enter the Outlook email address, phone number, or Skype name used to sign in.
   • Choose where to receive a security code.
   • If another alias or phone number exists on the account, use that instead.
   • Make sure the email domain is correct, such as .com vs .co.uk.
4. If verification codes are the problem, use the verification code troubleshooting steps: troubleshooting steps
5. If the account is found but the password still does not work, use the Sign-in Helper again. If the username is not recognized, use the Microsoft account lookup flow: Look up your Microsoft account
6. After access is restored, update the account security information so future codes do not go to the cancelled email address:
   • Go to Security basics
   • Select Advanced security options > Get started
   • Add a current email address, phone number, or another verification method
7. On the iPhone, sign in again after the account is recovered:
   • Open Settings
   • Tap Mail
   • Tap Accounts
   • Select the Outlook account
   • Tap Account Settings or the Password field
   • Enter the correct password
   • Tap Done
   • Open Mail and confirm it syncs

If this is a work or school account instead of a personal Microsoft account, password reset depends on whether self-service reset is enabled. Otherwise, the IT admin must help.

• I can't sign in to my Microsoft account
• My username and password have stopped working
• How to access Outlook.com when traveling
• iOS & iPadOS users may experience issues accessing their Outlook and Hotmail accounts from the iOS/iPadOS default Mail app
• Can't sign in to the Outlook mobile app