Requesting Review of Terms of Service Violation

For an Azure subscription disabled for suspicious activity or an acceptable use / terms violation, the supported path is to submit an Azure support request for review by the security or subscription review team.

Use this path in the Azure portal:

1. Open portal.azure.com.
2. Go to Help + support.
3. Select Create a support request.
4. Choose Issue type: Subscription management.
5. Choose Problem type: Re-enable my subscription.
6. In the request, state that the violation may be a mistake and ask for the specific reason and a compliance/security review.

If access to the Azure portal is blocked, use Microsoft support to contact support directly. Community guidance in the provided material also points to Azure Support as the correct escalation path when a subscription is disabled and pending deletion.

If the subscription remains disabled because of nonpayment, the service is canceled, resources are unavailable, and Azure data is deleted 90 days after the service ends. If the issue is instead a policy or security review, the provided material only supports contacting Azure Support for case-specific details and reactivation review.

• Resolve a past-due balance for your pay-as-you-go Azure subscription
• I received an email titled: Your Azure Subscription Has Been Disabled - Microsoft Q&A
• Subscription blocked - Microsoft Q&A
• Our Azure Subscription is disabled , We are unable to raise the ticket in azure portal - Microsoft Q&A
• Azure Subscription Suspended Due to Alleged Violation — Need Help Understanding and Resolving - Microsoft Q&A