Requesting Review of Terms of Service Violation

kin grain 0 Reputation points
2026-09-11T23:09:44.29+00:00

I received a Terms of Service violation notice on my Azure account, and it says my subscription and services will be deleted on October 10, 2026. I believe this may be a mistake and I am requesting a compliance review to understand why this happened and how to resolve it.

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  1. kin grain 0 Reputation points
    2026-09-11T23:16:54.3633333+00:00

    i can't Sign in to the portal.azure.com.

    Sorry, but we’re having trouble signing you in.

    AADSTS50011: The redirect URI 'https://portal.azure.com./auth/login/' specified in the request does not match the redirect URIs configured for the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'. Make sure the redirect URI sent in the request matches one added to your application in the Azure portal. Navigate to https://aka.ms/redirectUriMismatchError to learn more about how to fix this.

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  2. AI answer

    2026-09-11T23:09:58.6+00:00

    For an Azure subscription disabled for suspicious activity or an acceptable use / terms violation, the supported path is to submit an Azure support request for review by the security or subscription review team.

    Use this path in the Azure portal:

    1. Open portal.azure.com.
    2. Go to Help + support.
    3. Select Create a support request.
    4. Choose Issue type: Subscription management.
    5. Choose Problem type: Re-enable my subscription.
    6. In the request, state that the violation may be a mistake and ask for the specific reason and a compliance/security review.

    If access to the Azure portal is blocked, use Microsoft support to contact support directly. Community guidance in the provided material also points to Azure Support as the correct escalation path when a subscription is disabled and pending deletion.

    If the subscription remains disabled because of nonpayment, the service is canceled, resources are unavailable, and Azure data is deleted 90 days after the service ends. If the issue is instead a policy or security review, the provided material only supports contacting Azure Support for case-specific details and reactivation review.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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