How to cancel Minecraft subscription?

Question

How to cancel Minecraft subscription?

Natalia Chlebowska 0

I can't seem to cancel my minecraft marketplace subscription?? When I'm going to cancel on my microsoft account, I'm definitely signed in to the right account but it just doesn't show up as a subscription?

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2 answers

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Answer 1

paulr0511 48,365 Independent Advisor

Hello, good day and thanks for your question. Sorry to know about this and I understand that you are trying to cancel your Marketplace Pass in Minecraft.

May I check and confirm if you are on the PC platform and that your subscription goes through from Microsoft and not from a third party platform like Apple, Google or Playstation?

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Answer 2

If the subscription does not appear under Services & subscriptions, the most likely cause is that the subscription was purchased with a different account or through a different store.

Try these checks:

Go to Subscriptions and verify the Microsoft account used to purchase the subscription.
If the subscription still does not appear, check whether it was bought through Google Play or the Apple App Store. If so, cancellation and refunds must be handled through that store’s support, not through Microsoft account subscriptions.
If this is a charge that is not recognized, use the Manage your payments page to investigate the billing charge.
If the subscription cannot be found but charges continue, contact Microsoft Support through Contact Microsoft Support.

A similar Microsoft Q&A case for Minecraft Marketplace indicates that when cancel opens the Microsoft subscriptions page but nothing appears, the subscribed account is often different from the one being used in game or on the website.