How to fix error code 554 6.6.0 on my Outlook email account? I can't send or reply to emails. I receive emails in the inbox.

Karen Thomas 0 Reputation points
2026-09-11T19:32:52.4933333+00:00

I cannot send or reply to emails in Outlook. I get Error code 554 6.6.0. It appears to be flagging my outgoing emails as spam. Can anyone help me with this? I do not have any filters on and the outgoing and incoming emails have the settings correctly set.

Outlook | Windows | Classic Outlook for Windows | For home
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  1. EmilyS726 264.9K Reputation points Independent Advisor
    2026-09-11T20:06:33.0033333+00:00

    Can you use the instruction here, change the email to plain text or rich text format (basically avoid the html format) and see if it goes through:

    https://support.microsoft.com/office/change-the-message-format-to-html-rich-text-format-or-plain-text-in-outlook-338a389d-11da-47fe-b693-cf41f792fefa

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  2. AI answer

    2026-09-11T19:33:06.9133333+00:00

    For an Outlook.com account that can receive mail but cannot send or reply, and the message is being flagged as spam, use these checks:

    1. Send a simple test message from Outlook on the web.
      • Remove attachments, links, repeated text, and anything that could look spam-like.
      • Send plain text only.
      • If that works, add content back gradually to identify what triggers the block.
    2. Check the sending address in Outlook on the web.
      • Go to Settings > Mail > Sync email.
      • Verify the From address is correct.
      • Then go to Settings > Mail > Compose and reply and reset the default From address.
    3. Remove the email signature and try again.
      • Signatures can sometimes prevent sending.
    4. Confirm the message size is not too large.
      • Outlook.com cannot send a message with an attachment larger than 25 MB.
    5. Review account security.
      • If unusual sign-in activity was detected, the account might be temporarily blocked.
      • Check recent sign-in activity and, if needed, change the password.
      • If the password was changed recently, update it in Outlook.
    6. If the message is still blocked, use the non-delivery report details with Microsoft support through Sender Support in Outlook.com.

    Since incoming and outgoing settings are already correct, the most relevant next step is to test with a plain-text message in Outlook on the web and verify the From address configuration there.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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