We are getting a message from Microsoft stating we have a billing issue.

Hi Lonnie,

Welcome to the Microsoft Q&A forum.

Based on your description, I understand that your account continuously displays a notification requesting that you update your payment information. However, after reviewing your account, you have confirmed that all payment details have already been updated and are accurate.

In this situation, I recommend contacting Microsoft Billing Support for further investigation. They can help determine whether this is a display issue or whether there are any old or inactive subscriptions still associated with your account that may be triggering this notification.

You can refer to the following documentation on how to create a support ticket:

Get support - Microsoft 365 admin | Microsoft Learn

Additionally, while waiting for a support agent to contact you, please help verify the following information:

1. Check the payment method(s) in the Microsoft 365 Admin Center

Step 1: Sign in to the Microsoft 365 Admin Center (admin.microsoft.com) using a Global Administrator account.

Step 2: Navigate to Billing > Billing accounts.

Review all billing accounts and verify whether any of them require updated payment information.

2. Sign out and sign back in

Please try signing out of the affected applications and then signing back in to determine whether this is only a temporary display issue and whether the notification disappears afterward.

 I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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