My asus laptop is not getting charged, it switch off when I unplug it

Anand 0 Reputation points
2026-09-11T17:41:54.23+00:00

It is 3-4 hours since I plugged in the charger in my laptop but it is not getting charged, it is getting switched off when I plug it off.

Windows for home | Windows 11 | Sleep and Power on, off
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  1. AI answer

    2026-09-11T17:42:13.12+00:00

    This pattern usually points to a battery fault or a power connection problem inside the laptop: it works on AC power, but shuts off as soon as AC is removed.

    Try these checks first:

    1. Use the original charger and cable if available.
      For USB-C charging, make sure the charger is connected to the actual charging USB-C port, not through a hub or dock.
    2. Check the charging connection.
      • Reseat the charger firmly.
      • If the laptop charges through USB-C, clean the USB-C port carefully with compressed air.
      • A charger that is not compatible or not powerful enough can prevent proper charging.
    3. Perform a power reset.
      • Disconnect the laptop from mains power.
      • Press and hold the power button for 30 seconds.
      • Wait 30 minutes.
      • Reconnect the power cable and start the laptop.
    4. If the laptop still turns off immediately when unplugged, the battery is likely failing or there is a hardware issue between the battery and the laptop. In that case, the practical next step is to have the battery and charging hardware checked by the PC manufacturer or a local technician.

    A separate Windows setting can also make charging stop below 100%: Smart charging. When Smart charging is on, the battery may stay below 100% by design to protect battery health. In Windows, this shows a heart on the battery icon and in Settings > System > Power & battery. That behavior does not normally explain a laptop shutting off as soon as it is unplugged, so the shutdown symptom still points more strongly to a battery or hardware fault.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-09-11T18:19:51.85+00:00

    Hi, @Anand

    Since the laptop shuts off as soon as the charger is unplugged, the battery does not appear to be supplying power.

    First, shut down the laptop completely. Disconnect the charger, then hold the power button for about 30–40 seconds. Reconnect the charger and turn the laptop back on.

    Also, if possible, make sure you are using the original ASUS charger and try another wall outlet.

    If it still does not charge, to help narrow down the issue:

    1. What is the exact ASUS laptop model?
    2. What battery percentage is shown, and does Windows say "Plugged in" or "Plugged in, not charging"?
    3. Does the charging/battery light on the laptop come on when the charger is connected?

    Click "Add comment" to let me know.

    Thanks!

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