Please cancel my Microsoft monthly billing attached to our xbox, it is $24.43 monthly.

Cancellation cannot be completed from this chat.

To stop the monthly Xbox-related charge:

1. Go to Subscriptions and sign in with the Microsoft account that was used to purchase the subscription.
2. Find the Xbox subscription and select Manage.
3. Select Cancel or Upgrade or Cancel, then follow the prompts.
4. If Turn on recurring billing appears instead of Manage, recurring billing is already off and the subscription will expire on the date shown. No further action is needed to stop future automatic charges.

If the charge is not recognized or the correct account cannot be accessed:

1. Go to the Manage your payments page and select Investigate.
2. Remove any stored payment method that should no longer be used from the Payment options page.
3. Contact the bank or card issuer to block future recurring charges if the payment method may still be used.

If cancellation was already done but a charge still appeared, cancellations must be made more than 2 days before the billing date.

For more help, use Contact Microsoft Support.

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