my 2025 Surface Laptop for Business has a hard disk failure

Carla Campbell 0 Reputation points
2026-09-11T15:40:11.24+00:00

Purchase (2) Surface Laptop for Business 6 on Aug 6, 2025, one of the computers will not turn on it cant find the disk drive.

What is the warranty for this?

Surface | Surface Laptop | Install and update
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  1. S.Sengupta 32,031 Reputation points MVP Volunteer Moderator
    2026-09-12T01:07:28.8033333+00:00

    Every commercial Surface device — including Surface Laptop for Business 6 — comes with at least a one-year Microsoft Limited Hardware Warranty. So unless you added an extended plan, that laptop's base warranty would run through roughly Aug 6, 2026 — meaning it may have already expired, depending on exactly when you're troubleshooting this.

    https://learn.microsoft.com/en-us/surface/surface-service-options

    This is very likely a hardware fault — either the SSD/storage module or its connection — which is squarely a hardware warranty issue, not user-caused.

    Purchase date: August 6, 2025

    Standard warranty: 1 year

    Normal expiry: August 6, 2026

    Today: September 12, 2026

    Therefore: it is normally out of the standard warranty now.

    Check it here:

    https://mybusinessservice.surface.com/

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  2. AI answer

    2026-09-11T15:40:23.3233333+00:00

    For a Surface Laptop 6 for Business, every commercial device includes at least a one-year Microsoft Limited Hardware Warranty.

    Since the device was purchased on Aug 6, 2025, it would normally still be within that standard hardware warranty period if no excluded damage applies.

    For a business device that shows it can’t find the disk drive, the supported next step is to open a service request:

    1. If managed through Microsoft 365, sign in to the Microsoft Surface support - Microsoft 365 admin center.
    2. Select Create service request.
    3. If managed through Intune, the alternative path is Microsoft Intune admin center > All services > Surface Management Portal > Create service request.

    If self-service repair is preferred, Microsoft also provides self-repair options for some replaceable components, but that is intended for technically experienced repair scenarios.

    For personal/noncommercial repair orders, the device service flow is through https://account.microsoft.com/devices, but for an organization-owned Surface, the business service portals are the documented path.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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