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my Office 365 apps no longer let me edit. They keep saying that I don't have Office 365 but I do. It was automatically paid for months ago and it was working just a month or two ago. Now it says that I don't have it? How do I speak with a support person?
A family of Microsoft word processing software products for creating web, email, and print documents.
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Same problem. I have this on a Mac running 14.8.9. I also have checked by clicking on the subcription conformation email of 22nd April and that opens my account in Safari ([account.microsoft.com]) but show no subscriptions...
There are some ongoing problems with the Office apps on an Apple Mac device at the moment.
At the top left of your Mac desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?
Same problem. I have this on a Mac running 14.8.9. I also have checked by clicking on the subcription conformation email of 22nd April and that opens my account in Safari ([account.microsoft.com]) but show no subscriptions...
Same problem. I have this on a Mac running 14.8.9. I also have checked by clicking on the subcription conformation email of 22nd April and that opens my account in Safari ([account.microsoft.com]) but show no subscriptions...
@David Baker Since you are not seeing a subscription in your account, is it possible that you have a one-time payment license instead (Office 2021, for example)? Do you see any Microsoft Office products listed in your account?
No it is an annual subscription renewed in April 26, I have the confirmation email. This version MS 365 Family just stopped working about 3 days ago.
In fact I clicked on the confirmation email to see the account details today, which is why I noted it had disappeared. It seems to be a validation issue MS has.
If you start Word and click Word > About Microsoft Word, which account (e-mail) is listed there? It should be the account which stores your subscription product.