cant remember my password for outlook

Liz Taggart 0 Reputation points
2026-09-11T15:10:06.6866667+00:00

i have microsoft 2013 on my pc . and since getting new router cant get into outlook and cant remember my password

Outlook | Windows | New Outlook for Windows | For home
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  1. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-09-11T17:39:39.8333333+00:00

    Hi, I'm Bernard. I'm happy to help!

    Just to confirm, are you referring to your Outlook 2013 or your Microsoft Account, which was created in 2013? If it's your Microsoft Account, kindly follow the steps below to recover the account:

    Method 1. Recover a Microsoft account by resetting the password:

    Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

    For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

     

    Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

    https://account.live.com/acsr

    Please complete the form and expect a reply within a couple of days.

    Note: If you are referring to your Office 2013 and you purchase it online using your Microsoft account, it should still be on your account. Kindly go to: https://account.microsoft.com/services

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  2. Bulldog 4,385 Reputation points
    2026-09-11T16:18:03.6633333+00:00

    I'm sorry to remind you, but support for Outlook 2013 ended on April 11, 2023, as part of the end of support for Office 2013. This means, among other things, that technical support via phone, chat, or online content is no longer available. Perhaps someone here in the Microsoft Q&A community has an idea of something you can try. However, no one can tell you what your password is.

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  3. AI answer

    2026-09-11T15:10:22.9+00:00

    If the password is for the email account in Outlook 2013, reset the Microsoft account password first, then update Outlook.

    1. Reset the account password at Recover your account.
    2. After the password is changed, open Outlook 2013 and enter the new password when prompted.
    3. If Outlook keeps asking for the old password, remove the saved Outlook credentials:
      • Open Control Panel.
      • Select Credential Manager.
      • Find any saved credentials with Outlook in the name.
      • Expand each one and select Remove from Vault.
      • Restart Windows.
      • Open Outlook and sign in again with the new password.
    4. In Outlook 2013, also check this setting if Outlook keeps prompting or cannot connect:
      • File > Options > Trust Center > Trust Center Settings > Privacy Options
      • Make sure Allow Office to connect to the Internet is selected.
    5. If the account is an IMAP account and Outlook never asks for a password during setup, make sure Require logon using Secure Password Authentication (SPA) is unchecked.

    If the password is for a local Outlook .pst file, Microsoft cannot retrieve that password if it has been forgotten.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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