"I accidentally uninstalled the DTS audio software that came pre-activated with my Asus TUF A15 laptop. Because it is a hardware-bound OEM license, the Microsoft Store is now asking me to purchase it instead of letting me re-download my pre-activated vers

ankit matlane 0 Reputation points
2026-09-11T14:51:01.3633333+00:00

"Hello,I am reaching out regarding a license issue on my Asus TUF A15 laptop. My device natively includes a factory-pre-activated license for the DTS audio software (DTS:X Ultra / DTS Sound Unbound) tied to the hardware.Unfortunately, I accidentally uninstalled the application. Now that I am trying to re-download it from the Microsoft Store, the platform does not recognize my pre-existing OEM license and is prompting me to purchase the software again.Could you please assist me in restoring or re-linking this pre-activated license to my Microsoft account so I can reinstall the software without paying?Thank you for your time and assistance."

Windows for home | Windows 11 | Licensing and activation
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