How to payment by Shinhan bank company card

Dear @hieu nguyen trung,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that your boss attempted to pay for Microsoft 365 using the company's Shinhan Bank corporate card, but the payment was declined. You are looking for assistance in identifying the cause of the payment failure and completing the purchase.

To better understand the situation, could you please confirm the following:

• Did you receive any specific error message or error code during checkout? If possible, please share the exact error message or a screenshot of the payment failure (with any sensitive information removed)
• Is the card enabled for international or online transactions?
• Has this card been used successfully for Microsoft purchases in the past?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

In the meantime, kindly try the following suggestions to check what might have caused the issue:

• First, please double-check the card information to make sure the card number, expiration date, cardholder name, and security code were entered correctly. Even a small typo can cause the payment to be declined.
• If everything looks correct, I recommend contacting Shinhan Bank to verify that the corporate card is enabled for international and recurring online transactions, as some banks may place restrictions on these types of payments.
• It may also be helpful to confirm that the card has sufficient available credit and that there are no temporary blocks, spending limits, or security restrictions preventing the transaction from being processed.
• If another payment method is available, you may want to try it as a quick test. This can help determine whether the issue is related to the card itself or the payment process.
• Lastly, please review the billing information in your Microsoft 365 account and ensure that the billing address and payment details match the information registered with the bank.

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.