Exam I should be taking is not on dashboard

Ratnieks, Janis 0 Reputation points
2026-09-11T04:51:15.1833333+00:00

Hi! Should take the exam AI-103. It's checkin time. I go to pearsonvue, click to log in, it takes me to MS where I'm logged in and it's dead end. I can't take the exam.

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  1. AI answer

    2026-09-11T04:51:27.5266667+00:00

    At check-in time, use the exam launch path from the Microsoft Learn profile instead of starting from a separate Pearson VUE sign-in flow:

    1. Sign in to Microsoft Learn with the personal Microsoft account (MSA) associated with the Microsoft Certification profile.
    2. Select the profile avatar, then Profile.
    3. Open Certifications.
    4. Look at the top of the page for the scheduled appointment.
    5. Select Go to the exam on that appointment.
    6. In Pearson VUE, select the exam under Purchased Online Exams.
    7. Select Begin exam and complete self-check-in.

    If the exam appointment is not visible on the Certifications page:

    1. Try opening the Learn profile in an Incognito/InPrivate browser window.
    2. Confirm the correct Learn profile is being used. If multiple Learn profiles exist under different login accounts, the exam may be attached to a different profile. Try any other login accounts that may have been used to register, including a personal Microsoft account or a work or school account.
    3. If the exam still does not appear or the Learn profile cannot be accessed, contact Microsoft Credentials Support.

    If the appointment appears but check-in stalls after launch, and no proctor contact is received within 30 minutes, use Pearson OnVUE Support live chat for assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julian Sharp 42,866 Reputation points
    2026-09-11T07:48:05.4333333+00:00

    Sing into Learn https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab to start your exam

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when taking an exam

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