My Microsoft account doesn't exist anymore??

Urii 0 Reputation points
2026-09-11T01:26:00.38+00:00

Soo yesterday when I was asleep my email received "Microsoft account security info was added"

and roughly two hours later "Microsoft account security info was deleted"

and when I tried opening Xbox it asked for a password under an email ending with a @ bibimail and when I tried logging into microsoft with my email it said my account doesn't exist anymore

Am I cooked, pls help??

Microsoft Edge | Other | Windows 10
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  1. Hendrix-V 18,525 Reputation points Microsoft External Staff Moderator
    2026-09-11T06:59:30.41+00:00

    Hi Urii,

    Based on the information you shared, the sequence of security-related emails combined with the appearance of an unfamiliar email address during sign-in suggests that changes may have been made to the account's security settings that you did not initiate. Additionally, if your usual email address is no longer recognized as a Microsoft account, it is important to treat this as a potential account security issue.

    I recommend taking the following actions as soon as possible:

    1. Attempt account recovery through the official Microsoft account recovery process using the email address that was previously associated with the account.
    2. Review all email accounts linked to the Microsoft account for security notifications, recovery messages, or evidence of unauthorized access.
    3. Change the passwords for any email accounts that may have been associated with the Microsoft account, especially if the same password was used elsewhere.
    4. If account recovery is unsuccessful, contact Microsoft Support directly and provide details about the security-info notifications and the unexpected email address that appeared during sign-in.

    The good news is that the notifications you received may help establish a timeline of the account changes, which can be useful during the recovery process. Be sure to keep copies of those emails and any other relevant information before contacting support.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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