Help me find lost or missing files in OneDrive

Try these steps in order:

1. Go to the OneDrive website at https://www.onedrive.com and sign in.
   • Use Search everything at the top.
   • Search by more than just the filename: try descriptions, tags, dates, or places.
   • If using mobile, use a Private or Incognito window so the app does not open instead.
2. Check the Recycle bin on the left side of the OneDrive website.
   • If the file is there, select it and choose Restore.
   • On Mac, also check the local Trash.
3. Check Personal Vault.
   • Files stored in Personal Vault do not appear in search results.
   • In the recycle bin, select Show Personal Vault items to unlock and view them if needed.
4. Make sure the correct Microsoft account is being used.
   • If the file was saved while another account was signed in, sign out and sign in with that other account.
   • If both personal OneDrive and work/school OneDrive are used, the file may be in the other account.
5. Look on the Mac itself.
   • Use Finder to search for the file.
   • If the file was saved outside OneDrive, or the Mac had not synced yet, it may still be stored locally.
   • Check the Mac Trash.
6. If many files changed or disappeared recently and there is a Microsoft 365 subscription, use Restore your OneDrive.
   • This can restore the entire OneDrive to a previous point in time within the last 30 days.
   • Warning: files or folders created after the restore point are moved to the OneDrive Recycle Bin.
7. If the files still are not found:
   • For personal accounts, support agents cannot access the files and cannot provide more help than the listed guidance.
   • Keep trying different filename spellings, descriptions, and locations.

References:

• Find lost or missing files in OneDrive
• Restore deleted files or folders in OneDrive