Duplicate learning profiles

Microsoft Learn profile merges are self-managed, but two personal Microsoft account–based Learn profiles cannot be merged directly.

Supported path:

1. Sign in to the Learn profile tied to the old personal account.
2. Go to Settings > Account Management > Add login account.
3. Add a work or school account to that profile.
4. Sign in with that work or school account.
5. Remove the old personal account from that Learn profile.
6. Add the new personal account. If that personal account is already tied to another Learn profile, this triggers the profile merge.
7. Optionally, after the merge completes, remove the work or school account.

Important details:

• Only one personal login account is allowed on a Learn profile.
• If a login account being added is already associated with another Learn profile, adding it triggers a profile merge.
• Merging combines learning progress, credentials, and transcripts.
• The merge cannot be undone.
• If the merge would exceed the limit of five work or school accounts, the merge is canceled until that is resolved.
• MCID has been retired; the Learn profile identifier is the Learn Username.

To find the Learn Username:

1. Sign in to Learn profile Settings.
2. Check Personal Info, username and URL.

If certifications or exams still appear split after using the correct Learn profile, check whether the records are under a different login account, then contact Microsoft Credentials Support for missing credentials assistance.

• Frequently asked questions (profile)
• Managing your Microsoft Learn profile settings
• Frequently asked questions (profile)
• Missing Exams or Certifications