I was hacked on the 8th/9th -

emily may wilson 20 Reputation points
2026-09-10T18:34:33.4133333+00:00

I have found when and where the emails were sent. I have not received any emails since. I have reset my pass word. closed and re opened my account as advised on your website. Still no emails! How do I get my mail back and find my old emails please?

Outlook | Web | Outlook.com | Email
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AI answer

2026-09-10T18:34:51.26+00:00

Since the password was already reset and sign-in activity was reviewed, the next checks are in Outlook.com itself:

  1. Check Archive, Junk Email, and Deleted Items.
    • If a message was archived, it will not appear in Inbox.
    • In Archive, select the message and choose Move to > Inbox.
  2. Check the account’s Recent activity page.
    • Review sign-ins from the last 30 days.
    • If activity is not recognized, use This wasn't me or Secure your account where shown.
  3. Check Outlook.com account settings that are commonly changed after a compromise.
    • Review connected accounts
    • Review forwarding
    • Review automatic replies These are specifically called out because compromised accounts may have had settings reset or changed.
  4. Run a full malware scan on the PC before changing the password again.
    • Open Windows Security.
    • Go to Virus and threat protection.
    • Select Scan options > Full scan > Scan now.
  5. If mail is still not arriving, use the Microsoft Sign-in Helper.
    • It can provide self-help steps or offer the chance to talk to an agent.

For older missing mail: check whether the messages were moved to Archive first. If they are no longer in mailbox folders, the available context only supports checking those folders and the account activity/settings above.


References:

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  1. emily may wilson 20 Reputation points
    2026-09-10T18:36:40.8666667+00:00

    I have done all of this on the list. What can I do next

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