Unable to log in to Outlook

Carol Lucht 0 Reputation points
2026-09-10T18:14:22.87+00:00

I have a Comcast email account that was moved to Yahoo. I am unable to log into Outlook to delete my email account and add it back to get the new settings. How do I get into Outlook to do this?

Do I need to create an outlook.com account first. and then go in to delete/add the comast account?

Thanks for any help!!

Outlook | Windows | New Outlook for Windows | For home
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  1. Hornblower409 14,690 Reputation points
    2026-09-11T05:36:19.13+00:00

    @Carol Lucht said

    I have a Comcast email account that was moved to Yahoo. I am unable to log into Outlook to delete my email account and add it back to get the new settings.

    1 -- Erase your current New Outlook for Windows Profile.

    See the answer by "Hornblower409 Dec 11, 2025" in
    https://learn.microsoft.com/en-us/answers/questions/5655980/outlook-starting-error-repair-reinstall-reset-does

    2 -- Follow these instructions to add your Comcast account that has been migrated to Yahoo

    See the Answer by "Hornblower409 Apr 23, 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5868248/email-sync-error-on-new-comcast-email-account

    Start with Step #1 at "Once you get to the Add an Account screen ..."

    If anything goes sideways, come back here and leave a comment on this Answer.

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  2. Brian Tillman 27,015 Reputation points Independent Advisor
    2026-09-10T20:09:04.1966667+00:00

    Hi. I'm Brian and I'll try to help.

    Explain what happens when you try to "get into" new Outlook? Do you get an error message? If so, include it here exactly as it appears on your screen. Details matter. Please describe the symptoms fully.

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