Sending, receiving, and organizing email in Outlook.com
Use Microsoft’s fraud reporting channel to report the Hotmail/Outlook.com address being used for scam activity: Report Fraud - Microsoft.
Since the Hotmail account was previously compromised, also review and secure the Microsoft account:
- Run a full antivirus scan on the PC before changing anything else. In Windows Security, open Virus and threat protection > Scan options > Full scan > Scan now.
- Change or reset the Microsoft account password.
- Check mailbox settings that attackers commonly change: connected accounts, forwarding, and automatic replies.
- Review the account’s Recent activity page to identify unauthorized sign-ins.
- If the account is blocked because of unusual activity, use the Sign-in Helper to unblock it.
If account recovery or unblocking does not work, use Microsoft’s sign-in helper/recovery flow, which can provide self-help steps or the option to talk to an agent.