Loading Windows 11 on laptop

That message indicates a TPM problem during startup. The supported checks and fixes are:

1. In Windows, open Windows Security → Device security.
   • If Security processor appears, the device has a TPM.
   • Select Security processor details to check the TPM status and version.
2. Open Security processor troubleshooting.
   • This page shows TPM-specific error messages.
   • If it shows TPM is disabled and requires attention, enable TPM in the laptop’s BIOS/UEFI using the manufacturer’s instructions.
   • If it shows There is a problem with your TPM. Try restarting your device or TPM measured boot log is missing. Try restarting your device, restart first.
3. If Windows reports TPM storage is not available. Please clear your TPM or Device health attestation isn't available. Please clear your TPM, use Clear TPM from:
   • Windows Security → Device security → Security processor details → Security processor troubleshooting → Clear TPM
4. Before clearing the TPM, back up important data.
   • Clearing the TPM can cause data loss.
   • It removes TPM-associated keys and can affect items protected by those keys, such as a sign-in PIN or virtual smart card.
   • Do not clear the TPM on a work or school device unless instructed by IT.
5. After the restart, Windows automatically reinitializes the TPM.
6. If the TPM is not detected at all, check BIOS/UEFI settings to make sure TPM is not disabled or hidden from Windows.
7. If Windows Security says a firmware update is needed for the TPM, install the motherboard or laptop firmware update provided by the device manufacturer.

Windows 10 and Windows 11 normally initialize and take ownership of the TPM automatically, so manual TPM setup in TPM.msc is generally not recommended except for troubleshooting.

• Device Security in the Windows Security App
• Troubleshoot the TPM
• Troubleshoot the TPM
• What's a Trusted Platform Module (TPM)?