Tenant Lockout - Only Global Administrator Lost MFA Access

Hello Microsoft Support,

I am completely locked out of my Microsoft Entra ID (Azure AD) tenant.

I am the Global Administrator of the tenant. The Microsoft Authenticator application logged me out and I no longer have access to the MFA method required for sign-in.

Details:

• I am the only person managing this tenant.
• I have access to the administrator email address and can receive email verification codes.
• The sign-in process accepts the email verification code.
• After that it requires Microsoft Authenticator approval.
• The Authenticator account is no longer available on my device.
• The second Global Administrator account also belongs to me and is affected by the same MFA issue.
• Currently there is no Global Administrator able to reset MFA methods.

I have already tried:

• Self-service account recovery.
• aka.ms/ProSupport.
• Microsoft support phone numbers.

Please escalate this case to the Data Protection Team for tenant ownership verification and MFA reset.

I can provide tenant information, subscription information, billing information, and domain ownership verification if required.

Thank you.