Hi Jamie Fenlon,
I'm sorry you're having trouble with the sound on YouTube.
Please try the following checks:
- Make sure the YouTube video is not muted and the volume slider is turned up.
- Check that your computer's volume is turned on and not muted.
- If you're using Microsoft Edge, right-click the YouTube tab and make sure Mute tab is not enabled.
- Test audio on another website or application to see if the issue is only affecting YouTube.
- Refresh the page or restart your browser.
To help us identify the cause, please let us know:
- Which browser you're using (Edge, Chrome, Firefox, etc.)
- Whether sound works on other websites and apps
- Whether you're using speakers or headphones
Once we have that information, we'll be happy to assist further.