Copilot disabled in OneNote for Mac, but works in Word, Excel, PowerPoint and Outlook

Hector Torres Medina 0 Reputation points
2026-09-10T10:23:16.5566667+00:00

Hi,

Copilot works correctly for me in Word, Excel, PowerPoint and Outlook, but in OneNote for Mac the Copilot button is visible and permanently disabled (greyed out).

I have already verified:

  • Same Microsoft account in all apps.
  • Same Office version.
  • Microsoft 365 licence active.
  • OneDrive working correctly.
  • New notebook and new blank page created.
  • Restarted, signed out/in and updated Office.

Microsoft Support told me they have received reports from other users with the same issue and that it could be related to backend provisioning/synchronization.

Is anyone else experiencing this in OneNote for Mac? Has anyone found a solution or received an official update from Microsoft?

Thanks.

Microsoft 365 and Office | OneNote | For business | MacOS
0 comments

1 answer

Sort by: Newest
Most helpful Newest Oldest
  1. Killian N 3,820 Reputation points Independent Advisor
    2026-09-10T11:43:14.7166667+00:00

    Hi Hector Torres Medina

    Copilot availability in OneNote depends not only on having an active Microsoft 365 subscription, but also on the specific Copilot license assigned to the account. Copilot in OneNote for Mac is currently supported for customers with a Microsoft 365 Copilot work or organizational license. If you are using a personal Microsoft 365 subscription, Copilot for OneNote may only be available on Windows.

    For more information, please refer to the following link: Welcome to Copilot in OneNote

    If you are using a work or school account with a Microsoft 365 Copilot license, please check the following additional settings:

    1. Open Word for Mac.
    2. Select Word > Preferences > Privacy.
    3. Make sure Experiences that analyze your content and All connected experiences are enabled.
    4. Refresh the Office license, then completely close and reopen all Microsoft 365 applications.

    To learn more, please visit:

    Please note that privacy settings, the assigned license, the Microsoft 365 Apps version, and organizational policies can affect Copilot availability.

    If your account is managed by an organization, I also recommend asking your Microsoft 365 administrator to verify your Copilot license assignment, organizational policies, and the Service health section of the Microsoft 365 admin center.

    I hope the information I shared earlier was somewhat helpful in addressing your issue. If you have any further questions or updates, please don’t hesitate to share.

    Kind regards,

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.