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My microsoft account appears to have stopped working. Although I can sign in and view my account I am unable to send or receive emails. I've worked through the help advice such as checking storage and changing my password but these have not been successful. Other email accounts on the same device still work normally
Sending, receiving, and organizing email in Outlook.com
it's for a personal email microsoft account and the sender does not recieve an error message. Strangely, I am still able to recieve emails from corporate accounts such as Apple, O2 and micrsoft such as yours
Hello,
Could you please check your Junk or SPAM email folders to see if all of your incoming emails are ending up there?
And try sending a test email from one of your accounts to the affected email account. See if you receive that email.
Also, check the Blocked Senders list in Outlook.com Web email settings.
https://outlook.live.com/mail/0/options/mail/junkEmail
Select Mail > Junk email settings > Blocked Senders and domains.
If you see the email address you want to receive emails from in the blocked senders list, delete it there.
Junk folders are empty and blocked senders are not the issue. However, I sent a test email from my alternative email account to my main email account, and that worked ok.
Hello,
Then it appears that there are no issues with your email address itself.
May I know if you are you having trouble receiving emails from a particular sender?
If so, please try adding the sender’s email address to your Safe Senders List here:
https://outlook.live.com/mail/0/options/mail/junkEmail
So the emails from this sender will be directly delivered to your inbox folder.
I was having problems receiving my wife's email but having added her to safe senders that problem has been resolved, however before doing that I checked to see if she was in my blocked senders and she wasn't.
I'm aware of one other persons emails who I've not received but again, they are not on the blocked senders list. The difficulty is I don't know who I'm not receiving emails from because I don't understand why this has happened.
Have you also added the other sender’s email address to your Safe Senders List?
Your incoming email service appears to be working correctly, as you are receiving emails from other senders and from another Microsoft account of yours.
If you are not receiving emails from a particular sender, the issue could also be on their end. for example, their message may not have been rejected or filtered before reaching your mailbox.
If possible, ask the sender to confirm that they sent the email and whether they received any delivery failure or bounce-back message.
Hello,
Try sending a test email from one of your accounts to the affected email account. If you receive any bounce back error message, please share the complete error message here.
It's my personal email account and ending in @outlook.com. The sender does not receive any error message. Strangely I can receive emails from corporate companies such as Apple, O2 and Microsoft