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My account on my old laptop has an active MS 365 family working perfectly
New laptop signed in with same laptop, but face a "We cant find your subscription......." message on the https://account.microsoft.com/services/
I tried everything
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
If you have a Microsoft 365 subscription installed on the old laptop, open Word on that laptop and go to File - Account.
On that window, you should see the Email address of the Microsoft account used for that subscription.
If you then log into that Microsoft account on this link (https://account.microsoft.com/services/), do you find your subscription listed there?
If not, where did you purchase the Microsoft 365 licence from?