support related to certifications renewals

Rudolf Starovsky 0 Reputation points
2026-09-10T06:43:33.51+00:00

I would like to contact support regarding a question to certification renewals for my account. I can't find the link anywhere. Can you please let me now how to contact the support ?
(The tag I put in the form is irrelevant, there is no appropriate tag)

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  1. Julian Sharp 42,721 Reputation points
    2026-09-10T10:22:42.4633333+00:00

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  2. AI answer

    2026-09-10T06:43:48.77+00:00

    For certification renewal support, use the Credentials Support page:

    When submitting the case:

    1. Confirm Learning is selected for Product family.
    2. Confirm Microsoft Credentials is selected for Product or Service.
    3. Select the category closest to the renewal issue.
    4. For Types of Support, select Professional No Charge.
    5. Enter location and time zone.
    6. Select Email as the preferred contact method.

    Important details:

    • Credentials support is provided by email only, not by phone.
    • Include the Learn Username from Learn Settings.
    • Attach screenshots of the renewal error if available.
    • Case status can be checked from the Manage tab after submission.

    If the renewal issue is that the certification does not appear on the profile, first confirm the correct Learn profile is being used. If multiple profiles exist, signing in with another login account used during exam registration may reveal the certification.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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