get back microsoft points?

Mitch h 0 Reputation points
2026-09-10T06:32:58.96+00:00

my little brother was messing around on my laptop and found the sweepstakes page where you can redeem points for a brand new Xbox Series X. he thought that every time he redeemed entries to win the xbox, that he would actually get an xbox. as you can guess he used all my points (over 16000) on entries to win an xbox that i already own and im not interested in winning when the competition ends in 2027. if there is a way you can give all my point back in exchange for the entries to the competition? i was saving for a bunch of microsoft cards but i can understand if you cant get them back.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. AI answer

    2026-09-10T06:33:13.8333333+00:00

    Rewards orders are final and are not eligible for return or exchange. Once a reward is ordered, it cannot be canceled or returned for a refund of points except in the case of defective products or as required by applicable law.

    For sweepstakes entries, if an entry is disqualified, the points are forfeited rather than returned.

    If this was an accidental redemption and a case review is needed, submit a request to Microsoft Rewards Support: Contact us

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Vikki-T 10,015 Reputation points Microsoft External Staff Moderator
    2026-09-10T11:13:33.0466667+00:00

    Hi Mitch h,

    I understand how upsetting it must be to lose more than 16,000 points through an accidental sweepstakes redemption, especially when you had been saving them for Microsoft gift cards.

    Microsoft Rewards orders are generally final once redeemed. However, refunds of points may be considered on a case-by-case basis, so I recommend submitting a request to Microsoft Rewards Support as soon as possible.

    Please sign in with the same Microsoft account used for the redemption and explain that the entries were redeemed accidentally by your younger brother. If available, include the approximate date, number of points, sweepstakes name, and redemption order details. Please do not post any account or order information publicly here.

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot access Rewards accounts, cancel sweepstakes entries, or restore points through back-end systems. Only the Rewards Support team can review the redemption and determine whether an exception is possible.

    You can also review the official Microsoft Rewards refund and exchange policy.

    I hope the support team can review the circumstances and help you with this request. I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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